Refund & cancellation policy
Try before you pay
Every new student gets a free trial of all features, with no card needed, so you can decide whether OttoStudy is right for you before paying anything.
Cancelling
- Cancel any time from the Plans page (students) or from your child’s page under My students (parents and teachers). You can also email us and we’ll cancel it for you.
- After cancelling you won’t be charged again. You keep your paid features until the end of the month you’ve already paid for, then move to the Free plan. Your notes, progress and streak are kept.
Refunds
- Monthly payments are generally not refunded for the part of a month you’ve already started, because you keep access until it ends.
- We will refund in full if you were charged by mistake (for example, a duplicate payment, or a renewal after you cancelled), or if a problem on our side stopped you using the paid features and we couldn’t fix it.
- If you forgot to cancel and haven’t used the paid features since the renewal, contact us within 7 days of the charge and we’ll refund it.
- To ask for a refund, email hello@getottopilotai.com with the student’s account email and the payment date. We reply within 3 working days.
- Approved refunds go back to the original payment method, usually within 5 to 10 working days depending on your bank. Payments are in Malaysian ringgit, so the amount in your own currency may differ slightly because of exchange rates.
Questions? Email hello@getottopilotai.com.
OttoStudy is operated by OTTOPILOT AI SOLUTIONS, Malaysia. Last updated 26 October 2026.